Refund policy

• Every paid plan has a 14-day free trial with no card, so you should never have to buy something you have not used.
• If you cancel mid-term, we refund the unused whole months on an annual plan. Monthly plans run to the end of the period you paid for.
• If we break a committed SLA, you get a service credit. If we materially break the product and cannot fix it, you get your money back.
• We do not refund because a plan went unused. We will, however, tell you when we can see you are paying for a plan you do not need.

All paid plans include a 14-day free trial. We do not collect a payment card to begin one, and no subscription starts automatically when it ends. Because nothing is charged, there is nothing to refund — if you decide against us, simply do not subscribe.

Monthly subscriptions are billed in advance. You can cancel at any time, effective at the end of the period you have already paid for, and you keep full access until then. We do not refund part-months.

If you were charged after cancelling, or charged twice for the same period, write to us and we will refund it in full — that is our error, not a cancellation.

Annual subscriptions are billed ten months in advance for twelve months of service. If you cancel part-way through the year, we refund the unused whole months, calculated against the effective monthly rate you actually paid, less any months you have already consumed.

Worked example. You pay ₹79,990 for a year of Flow Growth, an effective rate of ₹6,666 per month. You cancel after using seven months and eleven days. We treat seven months as consumed, refund the four remaining whole months at ₹6,666, and pay you ₹26,664. The eleven days are not refunded.

Annual plans cancelled within the first 30 days are refunded in full, less any usage-based charges already incurred, provided the account has not exceeded the plan’s monthly limits.

Easarc Vision cameras beyond your plan allowance, and any overage we have agreed in writing, are billed in arrears for capacity actually provisioned. These charges are not refundable once the period has run, because the capacity was reserved and paid for on your behalf.

Easarc Deploy Hobby is free and has nothing to refund. Deploy Pro and Scale follow the monthly and annual rules above.

Where your plan carries a committed uptime SLA — Deploy Scale and all Enterprise agreements — and we fall short in a calendar month, you are entitled to a service credit against the following invoice:

• Uptime below 99.9% but at or above 99.0% — a credit of 10% of that month’s fee for the affected product.
• Uptime below 99.0% but at or above 95.0% — a credit of 25%.
• Uptime below 95.0% — a credit of 50%, and you may terminate the subscription immediately with a pro-rata refund of the remainder.

Claim within 30 days of the end of the affected month by writing to support@easarctech.com. Service credits are the exclusive remedy for missed uptime, and are issued as credit rather than cash unless the agreement is also terminating.

• A duplicate or incorrect charge.
• A charge taken after a valid cancellation.
• A subscription bought by someone in your organisation who was not authorised to buy it, reported within 30 days.
• A material defect that prevents you using a core function, that we cannot resolve within 30 days of you reporting it — refunded pro-rata from the date you reported it.
• Where we materially reduce functionality you rely on, under clause 2 of the terms of service — refunded pro-rata for the unused period.

• Periods that have already run, whether or not you used the product.
• Onboarding, data migration, on-site model tuning and training work that has already been delivered.
• Third-party costs we have paid on your behalf at your request — for example WhatsApp Business API conversation charges.
• Accounts terminated by us for material breach of the terms of service, including non-payment or unlawful use.
• Part-months on an annual plan, as described in clause 4.

Refunds are processed against a GST credit note issued under section 34 of the Central Goods and Services Tax Act, 2017, referencing the original tax invoice. The credit note reverses the proportionate tax, and you must reverse any input tax credit you have claimed on the refunded amount in the return for the period in which the credit note is issued.

Where a credit note cannot be issued within the statutory window, we refund the base amount and treat the tax component in accordance with the law as it applies at that time. We will explain the treatment in writing before processing.

Write to support@easarctech.com with your invoice number, the amount and the reason. You do not need to use a form.

• We acknowledge within 1 working day.
• We decide within 7 working days, and tell you the reasoning either way.
• Approved refunds are initiated within 7 working days of that decision.
• Money reaches your account within a further 5 to 10 working days, depending on your bank and the original payment method.
• Refunds are made to the original payment method and in Indian rupees. We cannot refund to a different account.

Escalate to hello@easarctech.com marked for the attention of the directors, and we will review it ourselves within 7 working days.

If that does not resolve it, the dispute resolution and jurisdiction provisions of the terms of service apply — discussion first, then arbitration seated at Surat, with the courts at Surat, Gujarat having exclusive jurisdiction.

Nothing in this policy limits any right you have under the Consumer Protection Act, 2019, where it applies to you.