Terms of service

This agreement is between Easarc Technologies Private Limited, CIN U62011GJ2026PTC180081, having its registered office at 20 Pramukh Park, Soc Mota Varachha, Mota Varachha, Chorasi, Surat – 394101, Gujarat, India (“Easarc”), and the organisation that subscribes to our services (“Customer”, “you”).

By creating an account, starting a free trial, or using any Easarc product, you confirm that you are authorised to bind your organisation and that you accept these terms together with our privacy policy, data processing addendum and refund policy, each of which forms part of this agreement.

Easarc provides cloud-hosted software on a subscription basis: Easarc Flow (order-to-dispatch), Easarc Vision (AI quality inspection), Easarc Deploy (developer platform) and Easarc Desk (AI support agent). We grant you a non-exclusive, non-transferable right to access and use the products you have subscribed to, for your own internal business purposes, for the term of your subscription.

We may improve, change or remove features. Where a change materially reduces functionality you rely on, we will give you at least 30 days’ notice by email, and you may terminate the affected subscription and receive a pro-rata refund for the unused period.

Paid plans include a 14-day free trial. We do not ask for a payment card to start one and nothing converts automatically. At the end of the trial the workspace becomes read-only unless you subscribe, and the data in it is retained for 90 days so you can export it or come back to it.

• All fees are stated in Indian rupees and are exclusive of GST, which is charged additionally at the applicable rate — 18% at the date of these terms.
• Monthly subscriptions are billed in advance on the subscription date each month. Annual subscriptions are billed ten months in advance for twelve months of service.
• Invoices are payable within 15 days. We issue a tax invoice carrying our GSTIN so that you can claim input tax credit where eligible.
• Amounts unpaid after 15 days may attract interest at 1.5% per month, and we may suspend access after giving you seven days’ written notice.
• Where you are required to deduct tax at source, you must furnish the TDS certificate within the statutory timeline. The deducted amount is treated as paid on receipt of that certificate.
• Prices may change on renewal. We will give at least 30 days’ notice before a price change takes effect, and you may terminate rather than renew.

• Keep account credentials confidential, and tell us promptly if you believe an account has been compromised.
• Ensure that the data you put into the services is lawful, that you have the right to provide it, and that you have obtained any consent required from your own staff and buyers.
• Not use the services to break the law, infringe anybody’s rights, transmit malware, or attempt to gain unauthorised access to our systems or another customer’s data.
• Not resell, sublicense or provide the services to a third party as a service bureau without our written agreement.
• Not attempt to reverse engineer the services, except to the extent that Indian law expressly permits it.
• Be responsible for what your authorised users do under your account.

You own your data. All orders, buyers, rates, footage, conversations and documents you put into the services remain yours, and we claim no ownership over them. We process them only to provide the services, as set out in the data processing addendum.

We own the services — the software, models, interfaces, documentation and the Easarc name and marks. Nothing here transfers any of it to you.

We may use aggregated and de-identified statistics derived from usage to operate and improve the services. Such statistics never identify you, your buyers or your staff, and we do not use one customer’s content to train a model that serves another customer without that customer’s written consent.

Flow generates GST e-invoices, e-way bills and export documentation from the data you enter. These features are provided to help you comply, but the underlying statutory obligation remains yours. You are responsible for the accuracy of the data you enter, for your GST registration and filings, and for reviewing generated documents before relying on them.

Vision assists human quality control; it does not replace it. Detection is probabilistic and will produce false positives and false negatives. You should not rely on Vision as the sole quality gate for a shipment.

We target 99.9% monthly uptime across all plans, and commit to it contractually on Easarc Deploy Scale and on Enterprise plans. Where a committed SLA is missed, the remedy is a service credit: 10% of that month’s fee for uptime below 99.9%, and 25% for uptime below 99.0%, claimed within 30 days.

Planned maintenance is announced at least 48 hours in advance and scheduled outside Indian business hours wherever possible. Planned maintenance is excluded from uptime calculations, as are failures caused by your own systems, your network, or events outside our reasonable control.

Each party will keep the other’s confidential information confidential, use it only for this agreement, and protect it with at least the care it uses for its own. This does not apply to information that is public through no fault of the receiving party, was already known to it, or must be disclosed by law — in which case the receiving party will give notice where it is permitted to.

We warrant that we will provide the services with reasonable skill and care, and in accordance with the documentation. To the maximum extent permitted by law, and apart from that warranty, the services are provided “as is” and we disclaim all other warranties, express or implied, including fitness for a particular purpose.

Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be excluded under Indian law.

Subject to that, neither party is liable for indirect or consequential loss, loss of profit, loss of business, or loss of anticipated savings. Each party’s total aggregate liability arising out of this agreement in any twelve-month period is limited to the fees paid by you to us in the twelve months immediately before the event giving rise to the claim.

We will defend you against a third-party claim that the services infringe an Indian intellectual property right, and pay any damages finally awarded, provided you tell us promptly and let us control the defence. You will defend us against a third-party claim arising from your data or your unlawful use of the services, on the same conditions.

• Subscriptions renew automatically for successive periods unless cancelled before the renewal date.
• You may cancel at any time from the dashboard or by writing to us; cancellation takes effect at the end of the paid period.
• Either party may terminate for material breach that is not cured within 30 days of written notice.
• We may suspend access immediately where there is a security risk, unlawful use, or non-payment after notice — and we will restore access as soon as the cause is resolved.
• On termination you may export your data in full for 90 days. After that we delete it as described in the privacy policy.

Neither party is liable for a failure caused by an event beyond its reasonable control, including natural disaster, fire, flood, epidemic, war, civil unrest, strike, failure of a public telecommunications network or power grid, or an act of government. The affected party will notify the other and resume performance as soon as it reasonably can.

This agreement is governed by the laws of India. The courts at Surat, Gujarat have exclusive jurisdiction over any dispute arising out of or in connection with it.

Before commencing proceedings, the parties will attempt to resolve the dispute through discussion between senior representatives for 30 days. Failing that, the dispute will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated at Surat, conducted in English.

• These terms, with the documents they incorporate, are the entire agreement between us on this subject.
• If any provision is held unenforceable, the rest stands and the provision is read down to the minimum extent necessary.
• A failure to enforce a right is not a waiver of it.
• You may not assign this agreement without our written consent; we may assign it to a successor of our business.
• Notices to us go to hello@easarctech.com and to the registered office above. Notices to you go to the email address on your account.
• Nothing here creates a partnership, joint venture or employment relationship between us.