Easarc Desk — Multilingual AI support agent
Answer buyers in their language, at 2am.
WhatsApp, email and web chat in one inbox, with an AI agent that knows your catalogue and your order book, and hands over to a human when it should.
The inbox
It answers what it knows, and hands over what it does not
An agent that guesses at a discount will cost you more than it saves. Desk answers factual questions from your order book and escalates the moment the conversation turns commercial.
- Rajhans Exports14:22
લોટ ક્યાં પહોંચ્યો?
WhatsApp - Al-Noor Trading LLC13:04
Re: PI 2026-118 — packing…
Email - Meghdoot Fabrics11:47
रेट कन्फर्म कर दीजिए
WhatsApp - Textura BV09:15
Can you ship DDP Rotterdam?
Web chat - Umiya CreationYesterday
બિલ મોકલો
WhatsApp
Rajhans Exports
WhatsApp · +91 98xxx xxx41 · Gujarati
લોટ ક્યાં પહોંચ્યો? ESR-2026-0431
“Where has the lot reached? ESR-2026-0431”
14:22નમસ્તે. ઓર્ડર ESR-2026-0431 અત્યારે પ્રિન્ટિંગમાં છે, 3,200 મીટર પૂરા થયા. ડિસ્પેચ 2 ઓગસ્ટે થશે.
“Hello. Order ESR-2026-0431 is in printing, 3,200 metres complete. Dispatch on 2 August.”
14:22AI · confidence 0.94રેટ પર 4% ડિસ્કાઉન્ટ મળશે?
“Will I get 4% discount on the rate?”
14:24- Confidence 0.41 — commercial terms. Handed to Nikita (Sales) at 14:24.
Context the agent used
- Flow · order ESR-2026-0431 · stage Printing · 3,200 m of 4,800 m
- Catalogue · Poly-viscose suiting 58" · list rate ₹186/m
- Flow · buyer credit terms · 45 days, ₹4.2L outstanding
- A
- WhatsApp, email and web chat arrive in one list. Your team stops switching between a personal phone and a shared mailbox to answer the same buyer.
- B
- Every answer shows the records it came from. If the agent says a lot is at 3,200 metres, you can see that it read that from Flow rather than inventing it.
- C
- Each reply carries a confidence score. Factual order questions clear the bar; anything below your threshold is not sent.
- D
- Discounts, credit terms and complaints go to a person by default. The agent is there to remove the twenty status questions a day, not to negotiate.
Languages
Gujarati and Hindi, not English with a translation layer
Buyers in Surat write in Gujarati script, in Roman Gujarati, and in a mix of both with English trade terms dropped in. Desk is tuned for the way people actually type, including the way they type rates and quantities.
Gujarati
લોટ ક્યાં પહોંચ્યો?
Script, and Roman Gujarati like “lot kya pahonchyo”.
Hindi
रेट कन्फर्म कर दीजिए
Devanagari and Roman Hindi, with trade English mixed in.
English
Can you ship DDP Rotterdam?
Export buyers, Incoterms and documentation queries.
What you get
Everything Desk does
- Unified inbox
- Catalogue and price-list ingestion
- Live order lookup via Flow, Shopify or Tally
- Gujarati, Hindi and English
- Confidence-based human escalation
- Response time and resolution analytics
Integrations
It has to work with what you already run
Nobody replaces their whole stack for one vendor. These are live today, and the API covers the rest.
- WhatsApp Business API
- Official cloud API, template and session messages
- Gmail / Outlook
- Shared mailbox with threading preserved
- Easarc Flow
- Order status answered without a human touching it
- Shopify
- Order and fulfilment lookup for D2C lines
- Tally Prime
- Outstanding balance and ledger queries
- Amazon Bedrock
- Model inference inside ap-south-1
Pricing
Easarc Desk plans
Every paid plan starts with a 14-day free trial and no card. Annual billing gives you two months free.
Starter
₹1,999/mo
Billed monthly
- 1,000 AI conversations per month
- 2 agents
- WhatsApp and email
Growth
Most chosen₹6,499/mo
Billed monthly
- 10,000 conversations per month
- 10 agents
- Order lookup integrations
- Analytics
Enterprise
Contact sales
- Unlimited conversations
- Custom integrations
- Dedicated model tuning
GST extra at 18%. All paid plans include a 14-day free trial, no card required.
USD shown for reference at ₹88 = $1. Invoices are issued in Indian rupees.
Get started
Put Desk in front of one line
You do not have to commit the whole unit. Run Easarc Desk against a single product line for a fortnight and judge it on what changes.
14-day free trial, no card required. GST extra at 18%.